Reopening of Stores and Safety Standards

Querid@s amig@s of Feroca, we have good news, we reopen our stores in Madrid and Fuenlabrada next Monday, May 18 at 09:00 in the morning.

 We will be on our usual schedule

Monday to Thursday from 09:00 to 17:00

Friday from 08:00 to 15:00

It's been a tough few weeks, in which we've fought to protect our workers' jobs, and we've succeeded. Feroca declared itself at the beginning of the COVID-19 crisis a company 100% FREE OF ERTE and we have kept our word with a lot of effort, but we were clear that no Feroca worker could stay behind, because for us they are Feroca.

Logically this would not have been possible without vosotr@s, customers and amig@s of Feroca that during these weeks you have shown us incredible support in social networks and that you have allowed the online store to work well enough to keep us afloat. Thank you from the heart.

Now it's time to return little by little to normal and we will do it from May 18, that yes with all the security measures that we have always had and that we expand so that your experience in Feroca stores is 100% safe and satisfactory.

These are the measures that you will find in our stores from May 18. From now on we thank you for your collaboration and understanding because fulfilling them will be the best for vosotr@s and nuestr@s emplead@s.

1. We reduce the physical space of our stores to the essential to serve only one customer per shift. Therefore, customers will not have access to our products to avoid unnecessary contact with them. Likewise, the customer service desks will have a methacrylate security screen, which will protect vosotr@s and nuestr@s emplead@s.

2. You will have in our stores sanitizing dispensers to be able to use them if you think it convenient, it never hurts to have clean hands or gloves, when entering or leaving our stores.

3. In the case of having a queue to enter our stores, those over 65 years of age will have preference.

4. Please wear a mask inside our establishments, as well as in the entrance queues to them.

5. We ask all our customers , do not touch anything more than the essential in the purchase process. That is why we remove the samples and the pieces made with our materials, which could usually be seen and touched in the stores, we thank you for your understanding.

6. In the same way we recommend the use of a credit card since money is a powerful source of contagion and should be used as little as possible.

7. We ask customers to be in an entrance queue to our establishments, do it neatly and always maintain a distance of 2 meters between one and the other

8. A priority schedule is established for people over 65 years of age , from 11:00 a.m. to 12:00 p.m.

9. 2 daily cleanings will be done with disinfectant of all the common spaces of the store, including floors, counters, shelves, knobs, etc. 

10. Finally, tod@s nuestr@s emplead@s are perfectly informed of all the security measures and responsibility that must be taken in this phase of the return to normality.

We thank you for tod@s your collaboration and understanding in the face of these measures whose sole purpose is to end the virus as soon as possible and avoid new outbreaks. It is a common task of tod@s nosotr@s.

WE ARE WAITING FOR YOU!

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