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Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

Comercial Feroca, S.A. (hereinafter "Feroca") through its website https://www.feroca.com (in the front, the "Page"), facilitates duly registered users (the "User" or the "Users") the purchase of modeling, molding, and derivative products (hereinafter, the "Products").

The following general terms and conditions (hereinafter the "T&C") develop the particular conditions that regulate the relationship between Feroca and the User for the use and access of the User to the Page and the purchase of the products or services offered therein.

1- Introduction

Feroca is a public limited company, of Spanish nationality, with registered office at Calle el Españoleto, 11, C.P. 28010, Madrid (Spain), and holder of CIF A78148699 and email address: info@feroca.com and the company is registered in the Mercantile Registry of Madrid, Volume 877, Gral. 850, Secc. 3ª, Folio 22, Sheet 68952.

These T&Cs have been prepared in accordance with the provisions of Law 7/1998, of April 13, on General Conditions of Contract; Royal Legislative Decree 1/2007, of 16 November, approving the Consolidated Text of the General Law for the Defence of Consumers and other complementary laws; Law 7/1996, of 15 January, on the Regulation of Retail Trade; Law 34/2002, of July 11, on Services of the Information Society, as well as any other legal provisions that are applicable to the activities of Feroca and the Page.

By accessing the Site and, where appropriate, purchasing the products or services provided by Feroca, the User accepts each and every one of these T&Cs, Feroca's Privacy Policy, as well as the Legal Notice and Conditions of Use.

If you accept the T&C on behalf of your company or other entity, you represent and warrant that (i) you have sufficient legal capacity to bind your company or such entity, (ii) you have read and understood these Terms, and (iii) you accept them on behalf of the company you represent. If you do not have the necessary legal capacity to accept this link, you cannot continue with the contract.

2- Access and use of the Page

Access to the "Store" area is an exclusive service, intended only for those registered and active Users of Feroca. By clicking on the "REGISTER" button shown as part of the contracting process, the User accepts the T&Cs established in these Conditions.

A User will be considered active once he has registered through the procedures established on the Page and there is confirmation of the contractual link by sending confirmation of registration to the email address indicated during the registration process of the Users.

The User acknowledges being over eighteen (18) years of age (with the exception of emancipated minors) and accepts that access to and use of the Page and / or the contents included therein takes place freely and consciously, under his sole responsibility.

The access and contracting process, terms and conditions of the provision of services by Feroca will be subject to what is established at all times on the Website.

Likewise, the User, when contracting the provision of services by Feroca, expressly undertakes to provide truthful and lawful information, assuming for these purposes all damages, of any kind, that the non-veracity or illegality of the data provided by him may cause directly and / or indirectly, to Feroca and / or any third party, at any time, for any reason, by any means and/or form.

3- Access codes

Feroca will provide an identifier and an access code to the User, of a personal and non-transferable nature, in order for the User to use the services offered by Feroca on the Page. The User undertakes to preserve the confidentiality of the same, not facilitating the use of his own username and access code to third parties, and assuming, therefore, all kinds of consequences derived from the aforementioned breach of said obligation. The access code may be modified at the request of either party. In the event that such modification takes place at the express request of Feroca, the User will be notified of the date of deactivation and replacement of the access code with a new one.

Feroca is not responsible for any damage or benefits lost or caused to the User and / or any third party, as a result of the loss or theft of the username and access code and / or as a result of its use by a third party.

4- Prices

All the prices of the products are included with the rest of the description of the products, being publicly accessible, without the need to be registered as a user.

As Feroca is present in several countries of the European Union, prices are shown with and without taxes included in the product descriptions.

During the purchase process, the Page will detect the location of the User and at the end of the process will show the final price with Value Added Tax (VAT) applicable in Spain or in its location at the time of making the purchase, without prejudice to the fact that the user will have at all times disaggregated information on the price of the product.

In the case of offers or promotions, the prices indicated for each product are the prices applicable to the commercialization of said product in each specific promotion, each promotion being taken as a reference individually, and Feroca not guaranteeing that the prices indicated will be equally applicable in other similar promotions made at another time.

If you are interested in a product that is not listed as available, you can contact us and we will inform you of the date of entry into our warehouses. Similarly if you need larger quantities than those offered on our Site, you can contact us and we will inform you of the price.

5- Scope of operation of the Page

The website www.feroca.com provides its services throughout mainland Spain, the Balearic Islands and peninsular European Union countries. We do not attend orders from islands, except the aforementioned Balearic Islands.

In the Canary Islands we have a distributor that will assist you in a much faster and more efficient way with the quality of Feroca materials, it is called TNK Adhesives and this is their website: www.adhesivostnk.es/

Delivery times in the peninsula are 24-48 hours from the confirmation of the order for the Iberian Peninsula. For other destinations please consult with our sales representatives on the phone 914 481 271

This delivery method is associated with certain shipping costs, which may be borne by the user depending on the amount of the order placed.

The information regarding the delivery date will be clearly indicated to the user on the Page at the time of choosing the method of transport during the purchase process. In any case, Feroca will put all its effort and dedication in delivering the products purchased on the indicated date. However, in the event of exceptional circumstances or force majeure beyond the control of Feroca and preventing the supply of the products within the indicated period, to the extent permitted by applicable legislation, Feroca may not guarantee such delivery time, especially when the user resides in populations that are difficult to access or high risk. However, it is made known that Feroca will in any case make the greatest efforts to deliver the products within the deadline.

Regardless of the shipping option selected, the return procedure will be the same in any case, as described in these Contracting Conditions.

6- Security

In order to manage your purchase on our Site, we inform you that your data will be processed by us following the data protection guidelines that we carefully apply. The purpose of the treatment is to manage the purchase you make on our Site, the management of the relationship with you as a Feroca User and, where appropriate, send you our newsletter with the news of our products. If you want to know more information about all these guidelines we detail them in our PRIVACY POLICY and our COOKIES POLICY

It is very important for us to protect the data of our customers in an appropriate way and above all that you have all the information about how we use your data, so if you have doubts about this aspect, do not hesitate to contact us in the mail info@feroca.com.

This is a safe site. All the information you send to the server is encrypted and cannot be interpreted by anyone other than Feroca. All the data we ask you for will be treated with maximum confidentiality according to the L.O.P.D.

7- Use and warranty of products and Return Policy

USE and WARRANTY

1- The information contained in the instructions and safety sheets of Feroca products is considered accurate. However, there is no express or implied warranty regarding the accuracy of the data. Since the use of this product is not under the control of Feroca, it is the User's obligation to determine the suitability of the product for its intended application and assumes all risks and responsibilities for its safe use. Feroca does not assume responsibility for improper use of the products.

2- All our products, perishable and non-perishable, marketed on the Page have the minimum guarantee period legally established and will be that of the nature of the product itself.

Many Feroca products are perishable and consumer products and, therefore, if they have been opened by the User and begun to be used, the User must inform Feroca of the lack of conformity within two months of becoming aware of it. In these cases Feroca will be responsible for these products, proceeding to their return and, therefore, without linking this return to the fact that the product is open. Only in the event that Feroca determines by means of a technical report, that the product is in adequate conditions of use and that it responds to the announced characteristics, they will let the User know and in this case the refund of the amounts paid by it would not correspond.

However, and given the characteristics of commercial products, customers should bear in mind that these, being mostly chemical products, have their corresponding expiration periods, guaranteeing in any case that at the time of marketing the products have a sufficient period for use.

RIGHT OF WITHDRAWAL

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, users are then informed of the following aspects:

All users can exercise their right of withdrawal within a maximum period of 14 calendar days from the moment the product was received, and must be exercised directly in front of Feroca and must follow in any case the following steps:

1- The User must communicate to Feroca his desire to exercise his right of withdrawal through any of the customer service channels, writing to info@feroca.com, calling the telephone number 914481271 or requesting it through the right of withdrawal form that can be found in the following link: Withdrawal form

2- The User must assume the direct costs of the return, informed in any case by Feroca during the process. Likewise, any possible damage or deterioration of the product during transport and the derived responsibilities will be assumed by the user.

3- Any product that you want to change or return must be done in its original packaging, labeling and packaging and has not had to be handled, the material must be returned in the same condition in which it was purchased, this will be checked by the Feroca staff.

4- Once the request to exercise the right of withdrawal has been received, the system will send an email confirming that it has received the request. Subsequently, it will proceed to refund the economic amount paid (including, where appropriate, the delivery costs and less the direct costs of the return in case the transport offered by Feroca has been used) within a maximum period of 14 calendar days from the moment of receipt of the request for the right and receipt of the product purchased. In any case, the payment of the economic amounts will be made through the means used by the user to make the initial payment, unless the User manifests a different one and in which case he may incur additional costs.

5- In the same way and in accordance with the provisions of current regulations, it will not be possible to exercise the right of withdrawal in those cases in which products made in accordance with the specifications of the consumer or clearly personalized are acquired, or that, by their nature, cannot be returned or may deteriorate or expire quickly. Likewise, it will not be possible to exercise the right of withdrawal when the products that are already unsealed are not suitable to be returned for reasons of health protection or hygiene.

8- Workshops

1- The purchase of a workshop (course) on the Feroca website, implies the authorization to take photographs and / or videos to the students during the courses, as well as the publication of the same in feroca.com and / or in social networks of Feroca for promotional purposes. In the case of minors, Feroca has an authorization form, which must be filled out by the parents or legal guardians prior to the start of the course, in case of not wanting to fill it Feroca will be forced not to have the minor in the course due to the impossibility of not including him in promotional images, in which case you will be refunded the full amount of the course. Emancipated minors can attend the Feroca Workshops.

2- During the workshops it is allowed to take photographs, but NOT VIDEOS.

3- Feroca reserves the right to modify the workshop program if the course of the workshop so requires, due to the characteristics of each group. Likewise, Feroca reserves the right to suspend a workshop due to lack of students, in which case all the money will be returned to users who have already purchased their place.

4- In the event that a student makes a purchase of a course and for any reason cannot attend it, the full amount of the course will be refunded as long as it is communicated to Feroca during the period of 14 calendar days after the purchase that marks the right to withdrawal set out in point 7. After that period the money will not be returned since there will be no margin to look for a student to cover their place.

9- Applicable law and dispute resolution

These Terms of Use are governed by Spanish law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

To submit claims in the use of our services, the User can go by mail to the electronic address info@feroca.com or by registered mail at the address of Feroca, shown in the first point of these conditions of sale, committing ourselves to seek at all times an amicable solution of the conflict.

To this end, we make available to our Users the link to the EU dispute resolution platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng= EN

There are in our physical stores, complaint forms available to our customers.